PRIVACY POLICY
Last updated: April 29, 2026
This Privacy Policy explains how Tedy Financial Technologies Inc. ("Tedy," "we," "us," or "our") collects, uses, discloses, and protects personal information in connection with our website, platform, and services in the United States.
This policy applies to visitors, employer customers, administrators, employees, users, applicants, and other individuals who interact with Tedy. If you use Tedy through your employer, your employer may also have its own privacy notices and policies.
1. Information We Collect
We may collect information you provide directly, information provided by your employer or administrator, information generated through your use of the platform, and information collected automatically through the website or services.
This may include name, email address, phone number, employer, job-related identifiers, account credentials, region or state, program eligibility, benefit balances, claim details, receipts or supporting documents, reimbursement information, support requests, communications, device information, IP address, browser information, pages viewed, and usage data.
Depending on the program configured by your employer, claim documentation may include information that relates to wellness, lifestyle, family, financial, education, work, or health-adjacent expenses. You should avoid submitting information that is not needed to evaluate a claim.
2. How We Use Information
We use personal information to provide, operate, secure, maintain, and improve the website and platform; create and manage accounts; administer employer-defined programs; process claims; track reimbursements; provide support; communicate with users; generate reporting; prevent fraud and misuse; comply with legal obligations; and protect the rights, safety, and security of Tedy, customers, users, and others.
3. How We Disclose Information
We may disclose information to employer customers and authorized administrators, service providers, payment or reimbursement partners, hosting and infrastructure providers, analytics and support providers, professional advisors, and government authorities where required or permitted by law.
If you use Tedy through your employer, information related to eligibility, claims status, balances, usage, and reporting may be made available to your employer or its authorized administrators according to the employer's program settings and applicable law. We do not sell personal information for money.
4. Service Providers
We use service providers to help us host the platform, process data, support users, analyze service performance, communicate with customers, protect security, and operate our business. These providers are authorized to use personal information only as needed to provide services to us or as otherwise permitted by law.
5. Cookies and Similar Technologies
We may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, understand site performance, improve user experience, and support analytics. You can manage cookies through your browser settings, but some features may not work properly if cookies are disabled.
6. Data Retention
We retain personal information for as long as reasonably necessary to provide the services, support employer programs, comply with legal and accounting obligations, resolve disputes, enforce agreements, maintain security, and operate our business. Retention periods may vary depending on the type of information and the context in which it was collected.
7. Security
We use administrative, technical, and organizational safeguards designed to protect personal information. No security measure is perfect, and we cannot guarantee that information will never be accessed, disclosed, altered, or destroyed without authorization.
8. Your Choices
You may be able to access, correct, or update certain account information through the platform. You may also contact us to request access, correction, deletion, or other privacy assistance. If your account is connected to an employer customer, we may direct certain requests to that employer or need to coordinate with them.
You can opt out of non-essential marketing communications by using the unsubscribe link in those messages or contacting us. We may still send service, transactional, security, or administrative messages.
9. US State Privacy Notice
Depending on your state of residence, you may have rights to know or access personal information, request correction, request deletion, receive a copy of certain information, opt out of certain processing, or appeal a decision. These rights vary by state and may be subject to limitations.
To submit a privacy request, contact hello@tedy.app. We may need to verify your identity before responding. We will not discriminate against you for exercising privacy rights.
10. Children's Privacy
The website and platform are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can take appropriate steps.
11. International Processing
Tedy may process and store information in the United States or other locations where we or our service providers operate. By using the services, you understand that information may be transferred to locations that may have privacy laws different from those in your state or country.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the date above. Continued use of the website or platform after an update means the updated policy applies.
13. Contact
Questions or privacy requests can be sent to hello@tedy.app.
